Series 1

1997-09-05 · 30m

A chief steward deals with abusive Venice-bound passengers, and a drunken grandfather causes trouble for a customer service operator.

1997-09-12 · 30m

Problems with passports, particularly when they go missing just before the flight closes. 11 members of a family leave for the Dominican Republic for a wedding

1997-09-19 · 30m

Trainee stewards Aaron and Jason deal with emergency slides and awkward customers, and two passengers booked on a luxury cruise miss their connecting flight.

1997-09-26 · 30m

Britannia staff members discover Majorca is not all sunshine as they struggle to cope with lost passengers, endless delays and a mile-long walk between check-in and departures. Elsewhere, passenger officer Cathy faces romantic complications, and it's crunch time for Aaron and Jason on their cabin crew training course.

1997-10-03 · 30m

Chief steward BJ tackles two drunken travellers and passenger officer Pat Baines applies for a Britannia training course, determined to realise her ambition of becoming a stewardess. And while she dreams of taking to the skies, Aaron and Jason make their first flight as fully fledged cabin crew

1997-10-10 · 30m

As the England football team touches down after qualifying for the World Cup finals, passenger officer Pat Baines has her hands full dealing with a couple who have defaced a passport, while new recruit Aaron waits to discover whether he will be keeping his job.