April Dean West

Second chances start when a hardened criminal crosses paths with a precocious little girl who is helped by an angel to change hearts during the holiday season.

On September 11, 2001, Steph gets rescued by Brad, who wore an orange tie. 20 years later, Steph still suffers from survivor's guilt and PTSD. To answer some remaining questions, Steph visits Brad's parents, Kevin and Patricia, in Salt Lake City, Utah.