Peter Robinson

A BAFTA award nominated, light-hearted, documentary looking at the part the service engineer can play in making or destroying his company's reputation.

Emphasises the importance of professional knowledge of an organisation’s stocks or services in dealing with difficult customers. Highlights the customer who parades their knowledge, the silent customer who cannot communicate his needs and the finicky customer who requires every detail. Features John Cleese, Anghared Rees, Patricia Routledge, Bernard Cribbins and Lynn Redgrave.

Shows John Cleese learning how to deal with "difficult customers" in a professional yet friendly manner and turn them into clients.

A BAFTA award nominated, light-hearted, documentary looking at the part the service engineer can play in making or destroying his company's reputation.

Emphasises the importance of professional knowledge of an organisation’s stocks or services in dealing with difficult customers. Highlights the customer who parades their knowledge, the silent customer who cannot communicate his needs and the finicky customer who requires every detail. Features John Cleese, Anghared Rees, Patricia Routledge, Bernard Cribbins and Lynn Redgrave.

Shows John Cleese learning how to deal with "difficult customers" in a professional yet friendly manner and turn them into clients.