Howard Schultz

How the American coffee chain, now global, has conquered the urban middle class. This investigation on three continents reveals the carefully hidden face of the brand.

The 100-year story of the iconic restaurant chain Horn & Hardart, the inspiration for Starbucks, where generations of Americans ate and drank coffee together at communal tables. From the perspective of former customers, we watch a business climb to its peak success and then grapple with fast food in a forever changed America.

The story of two Jacksonville, Florida, Starbucks branches as they attempt to unionize.